JOKA service promise - your partner for exclusive living dreams
Founded in Kassel in 1919, we are a family-owned company, now in its fourth generation and represented at 78 locations in Germany, Austria, the Netherlands, Switzerland, Poland and Italy. With our own brand JOKA, we are internationally recognised for products that combine modern design, functionality and sustainability. This makes us one of the leading suppliers of floor coverings, doors, creative wall panelling, sun protection and living fabrics for the upmarket residential and commercial sector in Central Europe. The JOKA product world therefore has the right product for every circumstance and every project.
Differentiation between specialised customers and private customers
As a reliable partner, we offer our customers from the trade and specialised trade a complete range of interior design products: everything from a single source. Numerous interior decorators, floor layers, woodworking trades, as well as building owners, architects and project developers already benefit from our service promise.
To the specialist customer area
Private customers cannot buy our products directly from us, but only through a tradesman or specialist retailer. We are happy to support them with advice and product selection as well as with the search for a suitable tradesman, our JOKA specialist advisors. Our private customers also benefit from many advantages, which we present to you here.
Service promise to our end customers
Personalised advice
During our consultation, we take your living situation, product requirements and personal needs into account as much as possible. For example, would you like information on allergy-friendly products or whether the floor can withstand your pet's claws?
We take everything into consideration and take your living conditions into account when selecting products.
Help with finding a tradesman
Are you looking for a competent and reliable craftsman to support you in the realisation of your project? Whether you are looking for a floor layer, interior decorator, master painter or carpenter, we will be happy to put you in touch with the right contact person from our large pool of premium craftsmen, the so-called JOKA expert advisors.
Buy products
Have you decided on a product and already have a craftsman you trust? Wonderful, he or she can order the selected products for you. You can also visit one of our more than 60 showrooms with your craftsman or craftswoman and get advice together. If you don't yet have a craftsman, we'll be happy to help you find one. We offer a large pool of competent specialists who guarantee first-class workmanship.
Digital services
Our innovative tools - the room planner, door planner and patio planner - help you to visualise your ideas digitally and implement them precisely. Plan your rooms, design customised doors and create your dream patio according to your wishes. With our user-friendly planning tools, realising your home projects is child's play.
With our digital brand presence, we also want to further sharpen our understanding as a partner to the trade: Private customers can enquire about products directly from our participating JOKA specialist advisors via our brand page. This is how we bring decision-makers and installers together for successful projects.
Service promise to our specialist customers
Personalised advice
When advising you, we take your product requirements and project ideas into account as much as possible. In addition to providing advice in one of our JOKA showrooms, our competent office staff will also be happy to help you over the phone. You can also find all important product information in our Jordanshop.
Use of our showrooms for your own consultation
In the Jordan branches, you can use the JOKA showrooms with the collections and exhibits for your own consultation. On request, a Jordan employee will be on hand to advise you.
Buy products
Have you or your customers decided on a product? Wonderful, you can order the selected products directly. This works either via our Jordanshop or in the traditional way via your contact person in our branches by e-mail or telephone.
Digital services
Digitalisation continues to advance and is already a natural part of everyday life in many areas. With an open approach, you can also utilise the benefits in your professional life to make your day-to-day work easier. In recent years, we have developed various tools for you that offer you and your customers great added value. Get involved, try it out and get the best out of it for yourself.
Logistics
Each location has its own lorry fleet. We have a total of 175 lorries in the company that bring the goods to our customers. Every day, over 1,000 customers are supplied with around 500 tonnes of goods. So you benefit from an excellent network.
Product quality
With many years of experience as a manufacturer of our JOKA products, our quality management team always endeavours to check all products carefully in order to guarantee the best possible quality.
Specialist counselling
Standing out from the crowd, adapting flexibly to customer needs, winning customers over with performance and service - these are your and our secrets to success in the face of tough competition. It is often very difficult to go it alone. That's why Jordan wants to support you in facing the challenges of the future with confidence.